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Billing + Finances Director
With over two decades of experience in healthcare finance, Susan ensures clarity and transparency in all patient financials. She supports patients in understanding package options, insurance coverage, and payment plans with honesty and expertise.
Susan Botas
Billing + Finances Director
Professional SUmmary
biography
With over two decades of experience in healthcare finance, Susan ensures clarity and transparency in all patient financials. She supports patients in understanding package options, insurance coverage, and payment plans with honesty and expertise.
“Navigating fertility treatment as an international patient is overwhelming, but Lena made it seamless. She always had a smile in her voice, answered every question—no matter how small—and made us feel seen and cared for. Her Spanish fluency made all the difference. She truly is one of a kind.”— Gabriela & Luis R., Intended Parents, Colombia
“From the first phone call to the final embryo transfer, Lena was with us every step of the way. Her compassion made this difficult process feel manageable. She always made us feel like our family mattered. I can’t imagine RCA without her.”— — Katherine & Johan E., Intended Parents, Sweden
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